In the rare event that Team forgot to send part of your order, we will send the missing item/s at no cost to the customer, provided that the issue was communicated to us within 72 hours of when the parcel was marked as Delivered on the courier website. We take photographs of all orders prior to dispatch so we have proof that an order was packed correctly. Please dont try to scam us…
Parcel completely or partially seized by customs? Here’s what to do:
CASE 1: YOU ONLY RECEIVE A SEIZURE LETTER. SEND US A PHOTO OF YOUR CUSTOMS SEIZURE LETTER.
CASE 2: YOU RECEIVE THE PARCEL, BUT SOME OR ALL CONTENTS REMOVED WITH SEIZURE LETTER INSIDE. SEND US PHOTOS OF YOUR CUSTOMS SEIZURE LETTER, INSIDE AND OUTSIDE OF THE PARCEL, AND ANY CUSTOMS MARKINGS PRESENT.
**We will reach out to your country’s customs enforcement to validate the authenticity of the seizure letter. No personal information will be disseminated during this process. Assuming it’s real (we’ve seen several fake/photoshopped attempts over the years), a resend will be shipped out to you within 7 working days.
For product safety reasons, we cannot accept returns or exchange (you wouldn’t want us shipping you someone else’s returned stuff).